FAQ

Good questions.

Everything you need before you summon a monster or order one.

Is the first monster really free?
Yes. Upload one clear cat photo, choose a live style, and enter your email. The first generation session creates your monster portrait without requiring a card.
How do I order a personalized product?
Make your monster in the generator, pick a product, and add it to your cart. After you order, we email your final mockup. Look it over, then approve it or ask for a change. Nothing prints until you approve it. Changing the product or the size means a new mockup.
What products are available?
Your custom little monster portrait comes as a poster, framed poster, gallery-wrapped canvas, heavyweight tee or phone case. Our ready-made designs come on totes, hats, tees, a cropped hoodie and phone cases. Bundles are not part of the current launch.
When will my order arrive?
Everything is made to order, and these are estimates, not guaranteed delivery dates.

Ready-made items (hoodie, tees, totes, hat, bags, Halloween cases) have no mockup step. They are made in about 2 to 5 business days, then US delivery takes about 3 to 7, so most US orders arrive in about 7 to 12 business days from the day you order.

Custom pieces made from your cat: we email your mockup within 24 hours of your order. The delivery clock starts when you approve it. After that they are made in about 2 to 5 business days and delivered in about 3 to 7, so most US orders arrive in about 7 to 12 business days after you approve. Approve sooner, get it sooner.

A mixed order (custom plus ready-made) waits for approval of the custom mockup, then the items are released for fulfillment together. They may arrive in separate parcels.

Outside the US, plan on about 10 to 20 business days, and some products take longer. We email tracking when your order ships.
Where do you ship and how much is shipping?
We ship to the United States, Canada, Mexico, the United Kingdom, Ireland, Australia, New Zealand, and these EU countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, the Netherlands, Poland, Portugal, and Spain. US shipping is $4.99, and free on orders of $85 or more after discounts. International shipping depends on your order subtotal (under $50 / $50 to $99.99 / $100 or more, in US dollars): Canada $9.99 / $14.99 / $19.99, Mexico $14.99 / $24.99 / $44.99, United Kingdom $6.99 / $8.99 / $14.99, EU $8.99 / $11.99 / $17.99, Australia and New Zealand $9.99 / $11.99 / $19.99. Your exact shipping cost always shows at checkout before you pay. Outside these countries? Ask Aria, our store assistant, or email hello@littlemonsters.world and we will check. Full shipping policy
How does shipping work for a mixed order?
Mixed orders wait for approval of the custom mockup, then the custom and ready-made items are released for fulfillment together. Items may arrive in separate parcels, with separate tracking or arrival dates. One shipping charge applies to the whole order: US orders under $85 after discounts pay $4.99, and US orders of $85 or more ship free. International orders pay the listed country/subtotal rate once. Need the ready-made item sooner? Place a separate order for it. Checkout shows the exact total before you pay. Red oak frames do not ship to Australia; white and black do.
What is your guarantee?
If your order arrives damaged, defective, misprinted or wrong, we replace it free or refund you. Tell us within 7 days of delivery for shipping damage or a wrong item, and within 30 days for a print defect, with your order number and photos. Items are made to order, so we cannot accept returns for a change of mind or a size you selected. See the full guarantee.
Is payment secure?
Payment happens only through Shopify checkout. Little Monsters support will never ask you to send card details, passwords, or payment credentials by email or chat.
How do I get help?
Email hello@littlemonsters.world. Include your order number when the question is about an order.