Good questions.
Everything you need before you summon a monster or order one.
Is the first monster really free?
Yes. Upload one clear cat photo, choose one of eleven styles, and enter your email. The first generation session creates a portrait and product emblem without requiring a card.
How do I order a personalized product?
Generate your monster, select a product and exact option, inspect the product proof, check the approval box, and add the approved product to Shopify cart. Changing the product or variant requires a new approval.
What products are available?
The launch catalog includes posters, framed posters, mugs, tees, a stainless bottle, and five iPhone case models. Bundles are not part of the current launch.
How long will my order take?
Production usually takes 2 to 4 business days. Delivery after shipment is usually 3 to 7 business days in the United States and 7 to 15 business days internationally. Tracking is emailed when the order ships.
Can I return a personalized product?
Personalized products cannot be returned for buyer's remorse or a change of mind. If the item arrives damaged, defective, misprinted, or wrong, email support within 14 days with your order number and a clear photo.
Is payment secure?
Payment happens only through Shopify checkout. Little Monsters support will never ask you to send card details, passwords, or payment credentials by email or chat.
How do I get help?
Email support@littlemonsters.world. Include your order number when the question is about an order.