Refund policy

30-Day Money-Back Guarantee

Every Little Monsters product is printed just for you when you order. If yours arrives damaged, defective, misprinted or wrong, we will replace it free or give you your money back. That is our guarantee.

What is covered

Damaged in shipping, or the wrong item: tell us within 7 days of delivery.
Print or manufacturing defect (misprint, peeling, faulty stitching): tell us within 30 days of delivery.

You choose: a free replacement, or a full refund of the item and its original shipping. You do not need to send it back.

How to make a claim

Email hello@littlemonsters.world with your order number, a short description, and clear photos or a short video of the problem (include the packaging if it arrived damaged). We need photos or video for every claim.

What is not covered

Change of mind, or a size, color or phone model you selected. Each item is made to order, so we cannot take it back or exchange it. Please check the size and model before you order.
Normal wear, damage that happens after delivery, and washing or use against the care instructions.
Small differences in color between your screen and the printed product.

Refund timing

Approved refunds go back to your original payment method within 5 business days.

Cancel or change an order

Email us as soon as you can. If printing has not started, we cancel and refund in full. Once printing starts the order cannot be changed.

Lost or late packages

If tracking has not moved for 10 business days, or it says delivered and you do not have it, email us. We will work with the carrier and reship or refund.